User Issues
Which WCAB cases are available to EDEX?
All WCAB case information is located in a central database in Sacramento. All local WCAB offices are linked to the central database. WCAB files that were physically located at a local WCAB office at the time of implementation (1988 – 91) are in the system. Any WCAB case that has been retrieved from the archives, for any reason, is also in the system regardless of case status or age.
The local WCAB staff utilizes the DWC database for tracking all case activity including appearance calendar scheduling. The official mailing list of parties and lien claimants is also maintained in the DWC data system.
How do I get started using CompData?
The following is a checklist of setup items that should be implemented to receive maximum performance from CompData. Items in bold are mandatory.
· EDEX Client ID or Lien Claimant ID (Utilities)*
· EDEX Representative ID Codes (Utilities)
· User ID and Passwords (Utilities)
· Default Values/Printers (Utilities)
· User Defined Fields (Utilities)
· Proof of Service Setup (Utilities)
· Modem Setup or Internet SSL(Transmission)
How do I get Help on the use of CompData?
Simply press the F1 key on your keyboard and a help will appear immediately. CompData presents a copy of the exact screen on which you were just viewing. Just click on any field you choose and a message will appear instructing you what to do. If there is more information available, the word will be highlighted in green. Click on the word and more information will be provided for you.
What information will an Inquiry yield?
EDEX subscribers will receive a predefined set of case information as a result of placing an EDEX Inquiry. An Inquiry by social security number will yield the following information for each WCAB case in the DWC data system associated with that social security number.
- Applicant Name
- Body Parts Injured
- WCAB Case Number(s)
- Five Most Recent Case Events
- WCAB Venue
- WCAB Case Status
- Dates of Injury
- Date of Birth
- Official Party List to include Lien
- Claimants
- Gender
- Injury Type
The above information will be returned on all cases associated with the social security number requested no matter what the status or age of the case. The case events consist of 56 different case activities tracked by the WCAB. These include all Orders, past hearings/conferences, DOR filings and C & R’s submitted.
All EDEX inquiries are limited to a social security number or a specific WCAB case number. The above information will be returned for a specific case if an Initial Inquiry by WCAB Case number is filed. All cases will be included if requested by social security number.
How do I continue to receive future case activity?
After placing the initial Inquiry by SSN you may place a Resident Inquiry with EDEX. A Resident Inquiry will result in the receipt of ongoing case events as well as all hearing notices. These notices will be received electronically each evening and will include all WCAB case events and appearance calendars taking place at the WCAB each day.
The case event information received refers again the 56 different case events to the DWC records. You will not receive any other information from a Resident Inquiry other than new events and hearings recorded subsequent to placing the Resident Inquiry. If a future hearing date was scheduled prior to your filing of a Resident Inquiry it may appear as an Event. When this occurs CompData will automatically convert the event to hearing information in the Hearing screen. This type of inquiry will remain on file until you withdraw it from the EDEX system.
Lien claimants who have filed an Extended Lien should not file a Resident Inquiry because the Extended Lien performs the same function as the Resident Inquiry. All case activity and hearing notices will be received for all activity after the Extended Lien is filed.
How do I receive notice of future case openings?
By placing a Pre-Application Inquiry you will receive all case information for any new WCAB case opening associated with that social security number. Frequently this type of inquiry is filed as a companion to the Inquiry by SSN. When you have been notified of a new case opening, the same information regarding that case will be sent to you as an Inquiry by SSN. This type of inquiry will remain on file until you withdraw it from the EDEX system.
What if I have a WCAB case number but not a SSN?
Filing an Initial Inquiry by WCAB case number will yield the SSN contained in EDEX for that specific case. CompData will create a File/Claim reflecting the information received with that specific case number. To receive all WCAB case information associated with the SSN, you should then file and inquiry by the SSN received.
What is an Electronic Lien?
Lien claimants must file and Inquiry by SSN before filing an EDEX electronic lien. Only after receiving the inquiry results can you file the EDEX electronic lien. The information received from the EDEX system as a result of your Inquiry by SSN is used to complete your lien. EDEX electronic liens are filed by specific WCAB case number. An EDEX electronic lien automatically places your firm in the DWC official party list as a lien claimant along with the dollar amount and type of lien filed (see the official party list at the WCAB). The electronic lien filed with EDEX replaces the necessity of serving the WCAB with a paper lien document. The local WCAB offices are requesting that you not mail a copy of your lien with the supporting documents, instead keep a paper copy in the hard file so when making an appearance, if it is requested, you can present a paper copy. You are required to serve all additional parties. CompData makes this easy by providing you with a proof of service and mailing labels for the additional parties.
How do I update a lien amount of a previously filed EDEX electronic lien?
Once you have filed your lien electronically, updating it is easy. Simply go to your originally filed lien; click on the EDIT button. Type the new amount over the original amount entered and click on the Save button. As with the original lien, after updated lien has been transmitted and received, you can print it with the Proof of Service and mailing labels.
How do I send Inquiries or Liens to the DWC?
The preferred method of transmitting inquiries or liens is to utilize the CompData Overnight Transmission feature. This feature will cause CompData to automatically transmit inquiries or liens to the DWC during the non-prime time period (after 5 p.m. and before 5 a.m.), greatly reducing transmission costs. Alternatively, you may also manually transmit to the DWC using the Send & Receive function under the Transmission menu.
Is there an easier way to enter all of my SSN’s?
Yes. Many companies have opted to file their initial inquiries by SSN’s using the CompData Mass Upload program. The Mass Upload program allows you to transfer data from other computer sources to create CompData inquiry records automatically. The Mass Upload will allow as many as 5000 inquiry requests to be made at one time.
What does it mean when my inquiry or lien is pending? And if it is pending can I make changes to my inquiry or lien?
From the time you have placed your inquiry or lien to the time you have received a response from the DWC your inquiry or lien will show as pending. You can make any changes you wish until such time as you have transmitted your inquiry or lien to the DWC.
How do I add an additional client?
To receive a new client ID or Lien Claimant ID you must receive the assignment of the new ID from the DWC. Contact our office or the EDEX Administrator at 415-703-4600 and request a new EDEX Client ID List will get the process started. Under no circumstances should you just make up a number and enter it into CompData. The same is true for all DWC assigned numbers.
How do I close or delete a file/claim?
When you choose to close or delete a file be aware that you will loose all of the data collected from the DWC to date. Should you have cause to re-open the file, you will receive the data current to the time of re-opening. To close or delete a file, all ongoing requests must be withdrawn. This includes Pre-Application Inquiries, Resident Inquiries and Liens. If you have set Automatic Inquiries, the dial must be reset to zero. Once all of this has been sent and a response received, you may delete the file/claim.
| How do I use the Overnight Transmission feature?
From the Main Menu select the Transmission menu. Choose Setup Overnight Transmission. Turn Overnight on by clicking the “On” button. Next determine the time you wish to send and receive your data. It is recommended that you send your data anytime between 5:00 p.m. and 6:30 p.m. Transmit after 5:00 p.m. during non-prime time (cheaper) but not after 6:30 p.m. as it may not reach the DWC in time for processing. Receiving must be at least three hours after the send function. Anytime after 10:00 p.m. is good for receiving (but not after 2:00 a.m.). When you have completed these settings, just Save and Exit. If you click OK the program will complete leaving you in CompData. You will know it is on as it will place an icon on your screen (Windows 3.1) or appear on the start bar (Windows 95). When you leave your desk for the night, make sure you have left your computer on. (You can turn off the monitor) Also, if you are using CompData on a LAN, make sure no other workstation is running CompData.
How do I know what information has been received from EDEX?
Each time an individual user logs into CompData a Case/Event/Hearing notification list will be available to view or print. This list will detail by applicant name the type of information received since the last time the user logged in to CompData.
Most reports utilize the same criteria selection process to create any type of report you desire. You may include as many criteria as you wish to narrow the scope of the data you want reported.
How do I know that the Inquiries and Liens I filed received a response from the DWC?
To verify that you have received a response from each of your inquiries and liens, simple go to the file/claim screen and check to see if the word “Pending” still appears under the “Last Inquiry Date” field for inquiries and then go to your lien under “Lien Action” button. If the print function is not available you did not recieve a response. You can also create an Inquiry Report and a Lien Report from the Report Menu by entering the date range you are checking.
How do I receive hearing notices and case event notices on several cases listed in a record?
If you are using the lien version of CompData, select the case number you desire and then file your EDEX lien with that case selected. Make sure you have selected the Extended Lien option.
If you are not using the lien version (inquiry only) select the case number and go to Inquiry Action; select by WCAB case and file a Resident Inquiry. You will now receive notice of all hearings and notice of case activity that occurs subsequent to the date of filing the Extended Lien or Resident Inquiry.
Can I edit information on the File/Claim screen?
Any data that has been returned from the WCAB can’t be changed. Only data you have entered can be changed. Although you may have entered the SSN, after receiving an inquiry response, the SSN can’t be changed. The user defined fields, your file/claim number, and applicant name can be edited at any time.
Is it necessary to enter the applicant name?
All that is required to create an inquiry is the SSN. If you have not entered the name when creating an inquiry, the name in the DWC data returned will be placed in the name field. We highly recommend that you always enter the name because the DWC data may differ from you data in terms of exact name.
Hardware & Software
What are the Hardware Requirements for running CompData?
- 2000, XP or Vista
- At Least 128 MB memory
- Hardware Modem
- High Speed Internet Connection
Local Area Networks
Will CompData run on a Windows peer to peer network?
Yes
Modems & Transmission
How do I setup my modem if it is not on the CompData compatible list?
Check with the modem manufacturer, or read your modem documentation. You must have a Hardware Modem (not a winmodem or softmodem) with the following set in the init string:
Hardware Flow control ON
Software Flow control OFF
Error Correction ON
V.34 ON
V.92 OFF
For a modem to be compatible, it must meet the following specifications:
Hardware Modem - the modem must have a controller chip.
The modem must have an AT Command Set with full documentation.
We recommend using name brand modems so that we can access documentation if needed.
The following modems are known to work:
US Robotics - All External modem models
Us Robotics - Internal modems with a hardware controller chip (ie not the Winmodem models)
The following modems do not work:
All Connexant models - no controller chip.
All ModemBlaster models - no documentation.
Any modem labeled as a WinModem - no controller chip.
Any modem labeled as a SoftModem - no controller chip.
Will CompData work with a network modem or modem pool?
No. CompData requires a modem on one of the workstations. One workstation will do the transmissions for all CompData users.
Does the workstation I use for transmission need to be dedicated?
No. Transmissions only need to be done once or twice a day. At all other times, the workstation can be used for any other purpose.
How do I obtain the phone number for CompData to dial?
Your software will come with the phone number already configured. If the phone number does not work as provided, call the Technical Support Department at CompData.
Will CompData work with an ISDN phone line?
No.
I need to dial 9 to get an outside line with my modem. Will this work with CompData?
Yes.
Use the CHANGE PASSWORDS/PHONE NUMBER option on the TRANSMISSION menu to enter the code you need for an outside line.
Technical Issues
The information on technical issues is provided for use by personnel experienced with modifying operating systems settings. If you are not familiar with the terminology or the procedures involved, please have a competent computer technician perform any required changes. CompData will not be responsible for incorrect use of any of the following information.
What fonts do I need installed to run CompData?
Arial (true type)
Arial Bold (true type)
Courier New (true type)
Courier New Bold (true type)
MS Sans Serif (VGA res.)
System (Set #3)
If I want to move or copy just my data files, which files do I need?
Select all files with the following extensions:
*.DBF
*.CDX
*.FPT
*.SCR
*.CMP
*.FIL
*.LST
*.MSG
*.PRO
Additional Help
What do I do if I need help?
Refer to the on-line help screens. You may access help with the F1 key from any screen within CompData.
Who do I call if the help screens do not solve my problem?
Call the Technical Support Department at CompData.
What are the hours for the Technical Support Department?
9 AM to 5 PM Pacific Time, Monday through Friday excluding Holidays.
Should I call GXS for assistance if it is after hours?
No. All technical assistance calls should be directed to the Technical Support Department at CompData.
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